During the course of processing of your loan, you will be asked to submit many documents to us; please follow these instructions to make sure that your documents are processed as quickly as possible.
For any document that we request from you, first check to see if we have “tagged” it (e.g. in the email in which we requested it) according to how you should submit it to us:
If we do not tag a particular document, assume that the tag is “Submit Copy”.
NOTE: some of our clients find it easier to simply submit the originals of all of the documents rather than identifying which ones need to have copies vs. originals submitted; if you would prefer to do so, please use the “How To Mail Documents” instructions below to send your entire signed document packet to us. If you do mail your entire packet to us, you do NOT have to also fax/upload copies of the documents, but please be aware that processing of your loan will be delayed as we wait for the mailed packet to arrive: if you fax/upload copies to us before mailing your documents, we can start processing your loan immediately.
Explanations for each of the submission tags is below, as well as instructions for uploading, faxing, and mailing documents to us.
Meanings of Submission Tags
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This tag means that you need to EITHER:
Fax a copy of this document to us using the instructions below, OR
Upload a copy of this document to us using the instructions below.
Please do NOT email copies of documents to us unless explicitly asked to do so; the security of emailed documents cannot be guaranteed, and emailed documents will often be delayed in processing as they will usually not go directly to the appropriate person on our staff the way faxed or uploaded documents will.
If you’re sending us documents that we’ve sent to you in PDF format that just need your signature, and you want to save some paper and/or avoid the hassle of printing out the documents, signing them, and then scanning or faxing them, there are online services that will let you “sign” the PDFs electronically and then fax them to us without first having to print them out.
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This tag means that you need to mail the original, fully-signed, version of this document to us using the instructions below.
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This tag means that you need to submit this document to us TWICE.
First, you need to EITHER:
Fax a copy of this document to us using the instructions below, OR
Upload a copy of this document to us using the instructions below.
Then, you must ALSO mail the original, fully-signed, version of this document to us using the instructions below.
Please do NOT email copies of documents to us unless explicitly asked to do so; the security of emailed documents cannot be guaranteed, and emailed documents will often be delayed in processing as they will usually not go directly to the appropriate person on our staff the way faxed or uploaded documents will.
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This tag means that you do not need to submit this document to us at all; it is provided purely for your reference and review.
How To Fax Documents To Us
On your Secure Loan Website, you can download a special barcoded fax coversheet that you will need to use as the cover sheet when submitting any documents to your loan file via fax. That special fax coversheet will also be included as the first page of any file that you download from your Secure Loan Website.
It is essential that you use that coversheet as the very first page of each fax transmission when faxing us documents; failure to do so means that your document will NOT be processed and will NOT appear in your loan file.
FAQs About Faxing Documents To Us
Q: What phone number should I use when submitting documents by fax?
The number to which you should send the fax will be included on your special barcoded coversheet. When submitting documents by fax, please ONLY send faxes to the number on your particular barcoded coversheet, unless explicitly instructed by us to do otherwise.
In particular, the Secure Loan Website may include alternate fax numbers in the header or footer information on the web page from which you download documents; do NOT submit documents to those alternate fax numbers, which include the main corporate fax for HomeFirst Mortgage Corp. Faxes sent to that main fax number are not guaranteed to be routed to us in a timely manner.
Q: Can multiple documents be faxed in at once using a single coversheet?
A: Multiple documents can be faxed in at once using a single coversheet.
Q: Do I need to download a separate fax coversheet for each document that I submit?
A: Each barcoded fax coversheet is tied to your loan file rather than to any specific document, so you can use the same coversheet to submit to your loan file any document that we request.
Q: How can I confirm that my faxes were properly received?
A: Once you submit a document by fax, our team will receive an email confirmation that the document was received and indicating how many pages were in the submission. We will forward that confirmation to you to confirm receipt and to make sure that all of the pages came through, and then our processors will later review the document in detail and follow up if there are questions.
How To Upload Documents To Us
In order to upload documents to us, you must first be able to obtain a digital version of those documents as a PDF file (preferred) or as a JPG image file. The most common way to do so is by using a scanner; note, however, that we CANNOT provide technical support to our clients for use of their scanner.
Once you have obtained a digital version of your document, go to your Secure Loan Website using the computer where that digital version is stored, and follow these steps:
On your Secure Loan Website, towards the bottom of each page will be a section labelled “Upload File”. In that section, for each digital document that you wish to upload, select a File Type for the document in question (e.g. Bank Statement, Current Paystubs); if a File Type corresponding to your document is not listed, select “Other” and then enter in a description of the document.
Then click the “Browse” button, and browse your computer to find the document file.
Click the button labelled “Upload File”.
Once the web page has finished processing, you should see a status message appear at the bottom of the Upload File section of the page. If that message does not indicate that your file was successfully uploaded, please try to re-upload your document.
Once you submit a document by uploading, our team will receive an email confirmation that the file was received; we will forward that confirmation to you to confirm receipt, and then our processors will later review the document in detail and follow up if there are questions.
How To Mail Documents To Us
Please deliver any documents for which we need signed originals to the following address by US Postal Mail, FedEx/UPS, or courier:
HomeFirst Mortgage Corp
Attn: Audit Department (LO: Sweth Chandramouli)
207 S. Alfred St
Alexandria VA 22314
After sending documents to us by mail, please also email us to let us know that you have done so, so that we can make sure to watch for your incoming documents.
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